The Ministry of Personnel, Public Grievances and Pensions, through the
Department of Administrative Reforms and Public Grievances (DARPG), has
introduced IGMS 2.0, a revamped Public Grievance portal, and an Automated
Analysis Tree Dashboard portal.
IGMS 2.0 Public Grievance Portal: IGMS 2.0, or the Intelligent Grievance
Monitoring System 2.0, is an AI-powered platform designed to improve the
efficiency of the public grievance resolution process.